Archive for 18 April 2009

More on Service

18 April 2009

Another week has passed and still no word from either Chevrolet dealer or manufacturer of the other product (a cell phone holder/wallet). 😦

During that week I was trying to get some slightly odd-sized fluorescent lamps. Went to a supplier in North Vancouver, they had stock in Chilliwack. Would have them for me in North Van next day.

Went back two days later. The lamps had come, but arrived broken and no one had ordered replacements. Got the replacements ordered. They would be in North Van the next day.

Went back two days later. The lamps were ordered, but were waiting for pick up in Chilliwack. North Van branch called Chilliwack branch. Straightened that out. They would be in North Van the next day.

Went back two days later. The lamps had been shipped from Chilliwack … to Abbotsford. As it happened I was going to be in Chilliwack that afternoon, so I just picked some up while there.

I often hear that consumer confidence and consumer spending is needed to get the economy back on track. I’m trying to spend, I swear! Does everyone find it so difficult to spend?

Nuff said about customer service.

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